40%
Reduction in manual errors
2x
Faster turnaround time
48 hrs
New average processing window
95%
Improved operational visibility
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Project Muhit
Client Type: Mid-sized service organization
Industry: Operations / Service Delivery
Engagement Type: Process Optimization
Duration: 6-8 weeks
1. Pain point
- The client was experiencing operational friction caused by fragmented workflows and heavy reliance on manual processes. Key tasks were handled across disconnected tools, leading to delays, duplicated effort, and inconsistent outcomes.
- These inefficiencies slowed turnaround times, reduced team productivity, and limited leadership's ability to make timely, data-driven decisions.
2. What We Did
- SAY PTS conducted a focused review of the client's existing operations to identify bottlenecks and points of friction. Based on these insights, we redesigned core workflows to improve clarity, reduce manual handling, and establish a more structured operational flow.
- The solution prioritized simplicity, scalability, and ease of adoption across teams.
3. The Result
- SAY PTS conducted a focused review of the client's existing operations to identify bottlenecks and points of friction. Based on these insights, we redesigned core workflows to improve clarity, reduce manual handling, and establish a more structured operational flow.
- The solution prioritized simplicity, scalability, and ease of adoption across teams.